Churn costs twice: lost cash and extra marketing spend to replace it. The software here tracks usage drops, predicts payment failures, and nudges customers to stay another month. Deploy a few of these, and you’ll keep more dollars from the users you already have.
List of Tools
ChurnZero
Tracks product, billing, and CRM data in one place, alerting your team the moment a customer shows signs of churn.
Why it stands out: Real-time “ChurnScore” that updates on every user event, plus AI-drafted emails loaded with customer-specific talking points.
Pricing: Roughly $10–25 k/yr, per-seat + contact tiers (trial by request).
Heads-up: Heavy implementation; your data plumbing needs to be solid.
→ Try ChurnZero
Totango
Modular customer-success platform whose SuccessBLOCS snap together like Lego bricks.
Why it stands out: Gen-AI suggests next-best actions by health state, and Slack/Teams pings hit CSMs in real time.
Pricing: Free Community tier for ≤100 accounts; Growth from $249/mo per user.
Heads-up: Bloc-based UI can feel disjointed.
→ Try Totango
Vitally
Feels like Notion’s clean workspace fused with a built-in data pipeline—giving product-led CS teams live usage dashboards, notes, and playbooks in one spot.
Why it stands out: AI “Focus Dashboard” ranks accounts by churn risk, and TinySQL lets non-tech CSMs run power queries.
Pricing: From $499/mo for 5 seats; contact-based overages.
Heads-up: No on-prem deployment.
→ Try Vitally
Chargebee Retention
Chargebee’s Retention add-on layers save offers onto the cancel page, helping recover users before they click away.
Why it stands out: GPT auto-generates counter-offers and A/B tests save tactics in real time.
Pricing: $199/mo + usage (included on Enterprise plans).
Heads-up: Works best if Chargebee is already your billing brain.
→ Try Chargebee Retention
Mixpanel Signals
Mixpanel Signals shows which product actions drive repeat use and which ones don’t—backed by data, not guesses.
Why it stands out: Logistic-regression model ranks events most correlated with long-term stickiness and feeds them straight into cohort builders.
Pricing: Included in Growth & Enterprise tiers (Growth starts $25/mo).
Heads-up: Needs ~1 k MAU for statistical muscle.
→ Try Mixpanel Signals
Heap Illuminate
Exports high-risk cohorts to your messaging platform, letting you trigger win-back campaigns before users disappear.
Why it stands out: Autocaptures every click, then uses ML to flag drop-offs and even shows session-replay clips for context.
Pricing: Free ≤10 k sessions/mo; Pro from $3 k/yr.
Heads-up: Autocapture debugging can be hairy on large SPAs.
→ Try Heap
Amplitude Predictive Cohorts
Syncs at-risk customers to your outreach stack, letting you intervene with win-back messages before they walk.
Why it stands out: ML forecasts who will convert, retain, or churn with no code once events flow.
Pricing: Included in Growth tier (≈ $995/mo).
Heads-up: Black-box model — no tuning knobs.
→ Try Amplitude
PostHog Trends AI
Self-hosted analytics with AI insight cards that spell out spikes and dips.
Why it stands out: GPT “insight cards” explain spikes and dips; you can self-host for compliance.
Pricing: Cloud free <1 M events, pay-as-you-go above.
Heads-up: Some advanced ML locked behind the Plus plan.
→ Try PostHog
Appcues AI
Auto-writes onboarding copy with GPT, smoothing first sessions and reducing early drop-off.
Why it stands out: Auto-writes tooltip copy variants, flags drop-off steps, and translates to 30+ languages.
Pricing: Essentials $249/mo; AI copy in Growth tier.
Heads-up: Widget weight can ding performance on beefy SPAs.
→ Try Appcues
Userpilot AI Assist
Creates no-code in-app guides that keep users engaged and coming back.
Why it stands out: One-click heatmaps, GPT text tweaks, and a predictive “Likely to churn” segment.
Pricing: Starter $249/mo; AI unlocked in Growth $749/mo.
Heads-up: Mobile SDK still catching up to web.
→ Try Userpilot
Intercom Fin AI
Automatically clears 50–70 % of support tickets before a human ever touches them.
Why it stands out: GPT-4 answers with real-time citations and a confidence slider that hands off gracefully.
Pricing: $0.99 per resolution (plus your Intercom plan).
Heads-up: Needs clean help-center docs to shine.
→ Try Fin
Customer.io Predictive Journeys
Rely on email? This tool pinpoints at-risk users and fires win-back messages automatically.
Why it stands out: Logistic regression splits audiences by churn probability and shows lift vs. control visually.
Pricing: Essentials $100/mo/5 k profiles; predictions in Premium.
Heads-up: Needs ~3 months of event history before it gets smart.
→ Try Customer.io
Statsig Pulse
Pulse links each feature flag to churn metrics, showing how every experiment affects retention.
Why it stands out: CUPED adjustment for smaller samples and AI summaries piped to Slack.
Pricing: Free for 5 M events/mo; Pro $0.00025 per event.
Heads-up: You’ll want basic stats chops to interpret the magic.
→ Try Statsig
Stripe Smart Retries
Stripe’s Smart Retries recovers failed payments automatically once you enable it in your billing settings.
Why it stands out: ML trained on billions of transactions fine-tunes retry schedules by issuer — zero config.
Pricing: Included in Stripe Billing.
Heads-up: No way to tweak the schedule if you love manual control.
→ Learn More
Churn Buster
Stripe-focused dunning tool that recovers failed payments and cuts chargebacks.
Why it stands out: AI tests subject lines and send times, and can fire a Twilio SMS for high-value subs.
Pricing: From $50/mo + 5 % of recovered revenue; 14-day trial.
Heads-up: No PayPal support.
→ Try Churn Buster
Wootric
Turns NPS and CSAT responses into clear reasons customers leave.
Why it stands out: Thematic clustering tags detractors in Slack before they rage-quit.
Pricing: Essentials $89/mo.
Heads-up: UI could use a facelift.
→ Try Wootric
Churnfree
Low-code cancel-page builder that starts saving revenue with the first win-back.
Why it stands out: Drag-and-drop flows, GPT-written save offers, and real-time A/B stats.
Pricing: $50/mo + 5 % of saved revenue; 14-day trial.
Heads-up: English-only UI and email support.
→ Try Churnfree
Final Picks
Best for early-stage: PostHog Trends AI / Churnfree
Best for product-led teams: Vitally / Appcues AI
Best docs-heavy teams: Mixpanel Signals